Terms and Conditions1. General Provisions1.1. These Website Terms and Conditions (hereinafter referred to as the “Terms”) govern the terms and conditions for the use of the website of IG Development Georgia LLC (hereinafter referred to as the “Company”), including the information available on the Website and the electronic services accessible through it. 1.2. By using the Website, the User confirms that they have read and understood these Terms and agree to be bound by them. 1.3. If the User does not agree to these Terms, they must refrain from using the Website.2. Definitions of the terms2.1. For the purposes of these Terms:“Website” – the website administered by the Company and its functionality;“User” – any person who uses the Website;“Electronic Services” – any services available through the Website, including online orders, applications, card-related services, and other functionality;“AI Chat” – an artificial intelligence-powered communication tool integrated into the Website;“Shopping Centre” – the shopping centres owned by the Company, namely “City Mall Saburtalo” and “City Mall Gldani.”3. Purpose and Functionality of the Website3.1. The Website enables the User to:a) obtain information about the Shopping Centres, including the stores and brands located therein, as well as offers, promotions, and events;b) use the Electronic Services offered by the Company;c) purchase or order the relevant digital products and services, including gift cards and loyalty cards, subject to the applicable terms and conditions;d) use AI Chat to obtain information and facilitate communication.3.2. Additional special terms and conditions may apply to specific Electronic Services.4. User Obligations4.1. The User shall:a) use the Website solely for lawful purposes and in good faith; b) ensure the accuracy of the information provided by them;c) refrain from engaging in any activity that may adversely affect the security or functionality of the Website or infringe upon the rights of third parties;d) comply with the specific rules and requirements applicable to the use of the relevant Electronic Service.4.2. The User is prohibited from violating the laws of Georgia, these Terms and Conditions, or the rights and legitimate interests of third parties, including by engaging in fraudulent, unlawful, misleading, or otherwise illegal activities, including:a) unlawfully copying, distributing, or using the Website or any part thereof for commercial purposes;b) damaging the technical systems of the Website or circumventing its security mechanisms;c) unlawfully processing data obtained from the Website by automated means, including collecting, transmitting, or storing such data.5. Personal Data5.1. The processing of personal data provided by the User when using the Website shall be carried out in accordance with the Company’s Privacy Policy and applicable law.5.2. Before providing any personal data, the User shall review the Company’s Privacy Policy, which sets out the purposes and legal bases for the processing of personal data, the recipients of the data, data storage conditions, and the User’s rights, and which is available on the Website.6. Use of AI Chat6.1. AI Chat is an informational and communication assistance tool.6.2. The User acknowledges that the responses provided by AI Chat are generated using automated technology and may require additional verification.6.3. The responses provided by AI Chat do not constitute the Company’s official position or legal, financial, or other professional advice.6.4. The User shall contact the Company regarding any specific matter using the relevant contact channel indicated by AI Chat. If the User, at their own discretion, submits a request to an email address or through another communication channel different from the one suggested by AI Chat, the Company shall not be responsible for any delay in processing the request, failure to process the request, or failure to provide a response, where such failure or delay results from the User’s selection of an incorrect communication channel.6.5. Before using the AI Chat functionality, the User shall review the AI Chat Terms of Use and the Company’s Privacy Policy and confirm their acceptance thereof in the relevant electronic form.6.6. By commencing use of AI Chat, the User consents to the Company and/or a third party authorized by the Company (the AI Chat service provider) processing the information and personal data voluntarily shared by the User through AI Chat for the purpose of processing the User’s request and providing the AI Chat service, in accordance with the Privacy Policy.6.7. The processing of personal data when using AI Chat shall be governed by the Company’s Privacy Policy.7. Intellectual Property Rights7.1. All materials available on the Website, including texts, photographs, videos, designs, logos, trademarks, software elements, and other content, are owned by the Company or the respective rights holders, or are otherwise lawfully used by the Company.7.2. The User may not use any of the aforementioned materials without the Company’s prior written consent.8. Third-Party Services8.1. The Website may include integrations with third-party services or platforms, including payment systems, services related to the purchase of gift cards and loyalty cards, and technology services.8.2. Third-party services may be subject to separate terms and conditions.8.3. The Company shall not be responsible for services provided by third parties. 9. Electronic Services and Payments9.1. Orders, applications, and payments made through the Website may be processed through third-party service providers.9.2. The User shall be responsible for the accuracy of the information provided by them.9.3. The price of a specific service and the terms and conditions governing its purchase, cancellation, and refund may be set out in the applicable special terms and conditions.10. Limitation of Liability10.1. The Company takes reasonable measures to ensure the proper functioning of the Website; however, it does not guarantee that the Website will always be continuously available or operate without interruption.10.2. The information published on the Website is subject to ongoing updates. The User acknowledges that changes to the stores, brands, facilities, their locations, opening hours, offers, and other information available at the Shopping Centres may not be reflected on the Website immediately. Accordingly, the information published on the Website may temporarily not reflect the actual circumstances at the Shopping Centres.10.3. The information published on the Website should be verified and confirmed with the relevant point of sale. The Company does not intervene in or participate in the resolution of disputes or other matters arising between the User and third parties, including brands, stores, or points of sale, including disputes concerning the quality, return, or exchange of goods purchased at the Shopping Centres.10.4. The Company shall not be responsible for:a) any delays in third-party services, including services related to the purchase of gift cards and loyalty cards;b) any consequences resulting from the User providing inaccurate information;c) any damage or loss caused by the User’s improper use of the Website.d) any decisions made by the User in reliance on responses provided by AI Chat;e) any instance where a store, brand, or other partner operating at a Shopping Centre offers the User a discount, promotional terms, services, availability, or other commercial terms that differ from those published on the Website. In such cases, the relationship shall be governed directly by the terms and conditions established by the relevant store, brand, or partner.f) any request being sent to an incorrect recipient, remaining unprocessed, or not receiving a response as a result of the User using an incorrect or inappropriate contact email address or other communication channel, where such circumstance is attributable to the User’s selection of an inappropriate communication channel and not to any inaccuracy in the contact information officially published by the Company or to a technical malfunction.11. Marketing Communications11.1. The Company may provide the User with information about the Shopping Centres, promotions, offers, and other news in accordance with applicable law.11.2. Direct marketing communications shall be carried out where an appropriate legal basis exists.12. Cookies12.1. The Website may use cookies and similar technologies for the purposes of ensuring the functionality and security of the Website and improving the User experience.12.2. The detailed terms and conditions governing the use of cookies are set out in the Company’s Cookie Policy. 13. Technical Security13.1. The Company takes reasonable technical and organizational measures to ensure the security of the Website.13.2. The User is prohibited from taking any action that may compromise the security of the Website or infringe upon the rights of other Users.14. Amendments to the Terms14.1. The Company reserves the right to amend or update these Terms at any time.14.2. The updated Terms shall become effective upon their publication on the Website, unless otherwise specified in the document itself. Last updated:

Terms And Conditions